Privacy Policy

1) Information We Collect

We may collect the following categories of information:

• Contact information such as name, email address, phone number, and mailing or service address.
• Account and service details such as dumpster size needed, service dates, job site instructions, billing preferences, and order history.
• Payment information (processed by our payment provider). We do not store full card numbers on our servers.
• Communications including emails, phone calls, SMS/MMS, chat messages, and form submissions.
• Device and usage information such as IP address, browser type, pages viewed, referring URLs, and timestamps.
• Location information (approximate, derived from IP or as provided by you for service delivery).
• Job-related photos or documents you upload or send to us for quotes or service verification.

2) Sources of Information

• Directly from you when you request a quote, place an order, call, text, or email us.
• Automatically through cookies, pixels, and similar technologies when you use the website.
• Third parties such as payment processors, advertising partners, analytics providers, or referral partners.

3) How We Use Information

• Provide, schedule, deliver, and bill for roll-off and related services.
• Respond to requests, provide quotes, and deliver customer support.
• Send transactional messages (e.g., order confirmations, service reminders).
• Improve website performance, safety, and user experience.
• Conduct analytics and measure marketing effectiveness.
• Comply with legal obligations and enforce our terms and policies.
• Protect against fraud, abuse, and unauthorized activity.
• With your consent, send promotions or updates you choose to receive.

4) How We Share Information

We may share information as follows:

• Service providers & contractors who perform services on our behalf (e.g., payment processing, hosting, delivery partners).
• Business transfers in connection with a merger, acquisition, or sale of assets.
• Legal and safety to comply with law, respond to lawful requests, or protect rights, property, and safety.
• With your direction or consent when you ask us to share information with third parties.

We do not sell your personal information for money. We may disclose limited data to advertising or analytics partners, which could be considered “sharing” or “targeted advertising” under certain laws. See Your Choices.

5) Cookies & Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, and serve relevant ads. You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

6) Analytics, Advertising & Remarketing

We may use analytics tools (e.g., Google Analytics) and advertising platforms (e.g., Google Ads, Meta) to understand usage and show ads tailored to interests. These providers set their own cookies and receive information about your device and usage. You can learn about interest-based advertising and opt-out choices at industry sites such as the DAA and NAI.

• Opt out of Google Analytics with the official browser add-on.
• Use your platform ad settings (Google, Facebook/Meta, etc.) to adjust ad preferences.
• Use your device settings to limit ad tracking where available.

Do Not Track: We do not currently respond to browser “Do Not Track” signals.

7) Text Messaging & Calls

By providing your phone number, you consent to receive calls or texts related to your inquiries, orders, scheduling, and service updates. Message and data rates may apply. You can opt out of non-essential texts at any time by replying STOP; for help, reply HELP. We may still contact you for transactional or service-related reasons.

8) Your Choices & Rights

• Marketing emails: Click “unsubscribe” in any marketing email to stop promotional messages. We may still send transactional emails.
• Texts: Reply STOP to opt out of marketing texts.
• Cookies: Use your browser settings to manage cookies.
• Access, update, or delete: You may request access to, correction of, or deletion of your personal information by contacting us (see Contact Us). We may need to verify your identity and retain certain information as required by law.

9) Security

We use commercially reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure. Please use the Services at your own risk and contact us if you suspect unauthorized activity.

10) Data Retention

We retain information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or de-identify information.

11) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will take appropriate steps.

12) Third-Party Links & Services

The website may link to third-party sites or services. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

13) Region-Specific Notices

California & Similar State Privacy Laws

If you are a resident of a U.S. state with a comprehensive privacy law (e.g., CA, CO, CT, VA, UT), you may have rights to request access, correction, deletion, portability, and to opt out of certain data uses such as targeted advertising or “sharing.” To exercise these rights, contact us (see Contact Us). We will verify your request and respond as required by applicable law. If we deny your request, you may appeal by replying to our decision.

We do not sell personal information for money. We may “share” limited data with advertising partners for interest-based ads. You can request to opt out of this activity by contacting us; we will honor your choice where required.

International Users

Our Services are intended for use in the United States. If you access the Services from outside the U.S., you understand that your information may be processed in the U.S., where laws may differ from those in your country.

14) Changes to This Policy

We may update this Policy from time to time. When we make changes, we will revise the effective date at the top of this page. Your continued use of the Services after an update means you accept the revised Policy.

15) Contact Us

If you have questions about this Policy or our privacy practices, please contact us:

• Email: casey@ranchorolloff.com
• Phone: (405) 283-8383
• Mailing Address: Oklahoma City, OK (OKC)

This Policy does not constitute legal advice. For specific compliance questions, consult an attorney.